Kinetic Vision | Business Service Management Blog

Blog URL: http://blog.kineticdata.com/

Insights from Kinetic Data on service request management, enterprise feedback management and other business service management topics. Addresses service management in IT and across the enterprise, in HR, facilities and other service-oriented functions.

Located: St Paul, Minnesota
Tags: itil service management, BMC Remedy, Human resources managem, business service manage, online survey software, efm, service request manag, service catalogs, IT management

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Blog Posts

Service Delivery Management Software Helps Construction Materials Producer Build Automated System for Processing Requests on Jan 23, 2012 in Automation, BSM, Business Service Management, IT Service Management, Kinetic Request, Service Fulfillment, Service Request ManagementOrganization: Producer of high-quality construction materials. Challenge: Replace manual process for handling and approving user requests for system and account access, set-up, and application changes with an automated system to eliminate lost approv...



Service Providers—Do the Math on Visible and Hidden Benefits on Jan 9, 2012 in Configuration, Enterprise Value, IT Service Management Upgrade, Kinetic Request, Kinetic Task, Service Catalog, Service Item Portability, Service Provider, Service Request Management, Vendor Strategy, accrue, business benefits, service catalog, service provider, service providers, service request managementBy Brett Norgaard The other day, we got some feedback from a large service provider who’s been struggling with their service request management tool for the usual reasons—it is inflexible, dependent upon programming, risky to make changes to the...



Forrester Research Outsourcing Trends—How Service Providers Can Capitalize on Dec 21, 2011 in Configuration, Enterprise Value, Multi-tenancy, Self-Service, Service Catalog, Service Innovation, Service Item Portability, Service Provider, Service Request Management, Vendor Strategy, Forrester, multi-tenant, service catalog, service provider, service providersBy Brett Norgaard The other day, I had the chance to listen in on Forrester Research Service Provider Analyst Pascal Matzke’s observations on the outsourcing market. He outlined trends that are leading service providers to change their business mod...



Service Providers Innovate in the New World of Multi-tenancy 2.0 on Dec 14, 2011 in Configuration, Multi-tenancy, Service ProviderMulti-tenancy 1.0 Multi-tenancy has long been the model of the outsourcing industry. Multi-tenancy is usually defined as using a single instance of an application to service multiple client organizations (or tenants) over a single, shared infrastruct...



Better Visibility into Change Management on Dec 8, 2011 in BMC Remedy Change Management, Change Management, Change Management Calendar, Kinetic CalendarChange Management and BMC The risks of poorly managed IT changes range from minor inconveniences to disasters that cost millions of dollars and directly affect short-term profitability. Quoting the Gartner Group, BMC states that “80 percent of down...



Facebook Has Taken Over the World on Nov 14, 2011 in BSM, Business Service Management, Configuration, Development, Enterprise Value, IT Service Management, IT Service Management Upgrade, ITSM, Kinetic Request, Multi-tenancy, Request Management Portals, Self-Service, Service Catalog, Service Fulfillment, Service Innovation, Service Request Management, SRMA Vision from Down Under By Michael Poole   We hear this, even in the antipodes, so often and it may be true, especially for anyone under 40. Why? Well, obviously it provides a way to communicate with friends and acquaintances; but it’s un...